Arden Logics | MSP, VoIP, Security & AV Solutions

FAQs

Discover quick and comprehensive answers to common questions about our platform, services, and features.

General Business RMM Cybersecurity Email & Cloud Backup & Recovery End-User Support Patch Management VoIP AV & Infrastructure

General Business

RMM

Cybersecurity

Email & Cloud

Backup & Recovery

End-User Support

Patch Management

VoIP

AV & Infrastructure

FAQs

General Business

What does Arden Logics actually do?

What industries do you support?

Do we need to replace our current IT team to work with you?

What makes you different from other MSPs?

How quickly can we get support?

Do you offer 24/7 emergency support?

Are your technicians U.S.-based?

How long is onboarding?

Do you perform an assessment before starting?

Do you document our entire environment?

Can you manage multiple locations?

Do you manage vendor relationships?

Do you assist with compliance?

Do you help plan technology budgets?

Can you replace outdated infrastructure?

Do you offer cybersecurity insurance assistance?

What happens if our primary IT contact is unavailable?

Do you handle software licensing?

Can you help us choose new hardware?

Do you provide training for our staff?

RMM

What does RMM mean?

What does RMM detect?

Does RMM slow computers down?

Does RMM include antivirus?

Can you monitor servers too?

Can users turn monitoring off?

How often is monitoring active?

Can RMM fix problems automatically?

Do we get reports?

Can we request custom alerts?

Cybersecurity

What cybersecurity protections do you provide?

Do you protect remote workers?

Do you block phishing attempts?

What if someone clicks a malicious link?

Do you offer security awareness training?

What is MFA and why do we need it?

Do you offer zero-trust security?

Do you perform penetration testing?

Do you secure Wi-Fi networks?

Can you secure company mobile devices?

What happens if a cyberattack occurs?

Do you log and audit system access?

Do you manage firewalls?

Do you support SIEM or SOC tools?

Can you detect ransomware?

Do you offer password policy enforcement?

Do you help with cybersecurity insurance questionnaires?

Do you perform risk assessments?

Do you handle data breach reporting?

Can you restore encrypted files?

Email & Cloud

Do you manage Microsoft 365 and Google Workspace?

Can you migrate email from our current provider?

Do you configure spam and phishing filters?

Do you support shared mailboxes?

Can you fix email deliverability issues?

Do you support mobile email?

Can you archive email for compliance?

Do you encrypt email?

Can you manage contacts and groups?

Do you help with OneDrive/SharePoint permissions?

Do you assist with Teams or Google Meet setup?

Do you manage cloud storage permissions?

Do you optimize cloud performance?

Can you troubleshoot sync errors?

Do you back up cloud data?

Backup & Recovery

What do you back up?

Do you back up remote employees?

Where are backups stored?

How often do backups run?

Can you restore individual files?

Do you support full system recovery?

What is your typical recovery time?

Do you test backups?

Can backups run while we work?